You are taking on a project that will improve your property value and enhance your living experience… and may also increase your anxiety. Whether you are taking on a small maintenance project or an entire yard installation, we offer these basic guidelines to help maintain perspective and humor... and get you the best results.

Carefully review this list so you know what to expect during your landscape project:

1. Perfection doesn't exist, and looking for it can add to your stress. If you're someone who expects perfection on this or any project, you're likely to be disappointed often. Your project is being managed by human hands and humans are, well, human. You can trust us to do our very best to create the results you want.
2. Murphy's Law applies to every project, bar none. If something can go wrong, it probably will. Stuff happens. Keeping a cool head and learning to rely on honest and direct communication is the best way to deal with glitches in the plan. It's also why it's important to hire professionals to manage your project. We have a lot of experience with overcoming the inevitable glitches along the way, so you don’t have to.
3. Communicate with us. Something doesn't look or feel right? You're frustrated you can't get to that bottle of wine covered with landscape fabric? You haven't seen your cat around for hours and worry he may have fallen into the irrigation trench? (Kidding!) Call Jamie (please), tell him how you feel and what you need. And, never hesitate to call the office as well to discuss any questions or concerns. We're all here to help you be as comfortable as possible with the process.
4. Delays happen. Many factors can delay a project, including the weather, material shortages, sick workers, or other unforeseen issues. Don't fret, your project will be completed in the order it was scheduled. Rain is the biggest reason for delay. We carefully monitor weather forecasts to determine whether or not to schedule things like digging or pouring cement. Sometimes the forecast is incorrect, which may cost us a day on the project. However, to get the results we (and you) want, we need optimal conditions. Try to be patient, and trust us to do our best.
5. Now and then, damage happens. On any worksite, things occasionally get broken. If you have an irreplaceable heirloom or special family treasure, take the time to move it out of the construction zone. While our employees are extremely careful, we strongly encourage you to remove anything of personal importance.
6. There may be surprises along the way. Once the project is underway, our crew may discover existing damage or flaws that require attention. Your house may need maintenance you weren't aware of. Discovery is important, but it's never the kind of news we're happy to deliver. When this happens, you can trust us to bring the issue to your attention. In some cases, we may need to bring in other contractors to fix a problem, which may add additional costs to your project.
7. We take deadlines seriously, but workmanship is most important of all. Rest assured, our crews are working as fast as they can to finish your project. Sometimes, due to a variety of unforeseen circumstances (see #4), things take longer than anticipated. We'll never rush a job to get to a deadline, because we know rushing results in sloppy workmanship. Be patient. We pledge to stay on your project and do the job right, from start to finish.
8. Relax: there's rarely a problem for which there isn't a good solution. It's rare we face an issue that really baffles us, but occasionally it takes a little while to find the right solution. Remember, we're as eager as you are to make everything come out right.
9. Sit back and enjoy the process. We hear it all the time from clients: you won't find a harder working or more highly-skilled team of professional landscapers anywhere. The work ethic of our team is unsurpassed in the industry, and they're really nice to boot!

The best thing you can do to improve your overall experience of any home renovation project is to relax and stay positive. Remember, especially during the construction phase, how much you wanted these changes and that all good things take a little time.

Here's to a beautiful yard!